Laughing Squid Web Hosting
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Support & Contact Information
Help Desk
If you have any support, billing or sales questions, please enter a ticket through our Help Desk.
http://helpdesk.laughingsquid.net
We recently launched a new Help Desk, so when you first use it you will need to sign-up for a new account. If you ever forget your Help Desk password, you request to have a new password sent to you.
During our support hours (Monday through Friday, from 9:00am to 6:00pm Pacific Time), we will make every effort to respond to your support ticket within a few hours if not sooner.
Frequently Asked Questions
Please read through our Frequently Asked Questions first before submitting a support ticket. We are constantly adding to this hosting information resource, and there is a very good chance that the answers to your questions are in there.
Server Name Lookup & Status
You can use our Server Name Lookup & Status page to check the current status of your server, as well as look up your server name and control panel access information.
News & Status Blog
For the latest hosting news and server status, please see our offsite Laughing Squid Web Hosting blog. You can subscribe to the blog updates via our RSS feed.
Account Forms
Order Form
setup new web hosting accounts
Account Update Form
contact and billing information
Hosting Plan Change Form
change your hosting plan
Account Cancellation Form
cancel hosting for one or more domains
Hours of Operation
Monday - Friday
9:00am - 6:00pm (Pacific Time)
The current date and time in San Francisco is:
Monday, October 06th 2008 07:43:00 PM
it is now outside of our normal support hours
We are available through our online Help Desk or by phone Monday through Friday, from 9:00am to 6:00pm Pacific Time.
Our servers and network are constantly being monitored to ensure that they are running properly. If a server goes down or loses its connectivity, we are paged immediately and we are usually working on a solution before you are even aware of a problem.
We are closed on the following US holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and Friday after Thanksgiving) and Christmas Day.
Phone Based Contact
Limited phone support is available during normal business hours, Monday through Friday, from 9:00am to 6:00pm (Pacific Time).
Our phone number is 415-558-1746.
We are not operating a large call center, so if you do not reach us on the first try, please leave a message. We make every attempt to return calls within a few hours during our normal support hours. We do not check voicemail after hours or on the weekend. If you leave a voicemail, we will call you the following business day.
For quicker customer support, please submit a support ticket through our Help Desk.
Laughing Squid Web Hosting also has a Twitter account that you can follow for news and updates.